In today’s super-digital environment, an e-mail has roughly the same impact that a business card might have had 10 or 20 years ago: It’s a reflection of your brand and it speaks to your professionalism.
This is true of the personal e-mails you send to clients and co-workers, but it’s also true of the missives sent to your company e-mail list: For better or worse, marketing e-mails really do reflect your brand, which means that there’s more to them than their messaging. The presentation itself must be professional, underscoring, not undermining, the authority of your brand.
But not all marketing e-mails are created equal, and—frankly—not all are as professional as they need to be. There are minor infractions you can make that will subvert your status as a dignified and authoritative pro—and of course, you want to avoid those infractions if you can.
Keeping Things Respectable
The question is, how do you ensure that your marketing e-mails are adequately projecting your professionalism? Start by ensuring that you’re actually using a professional account, which is to say, a business one. E-mailing from a personal account is not only amateurish, but it begs the question: Why hasn’t your company invested in Constant Contact, MailChimp, or another e-mail marketing platform? E-mailing from a personal account suggests that you’re not yet ready for prime time.
Another way to ensure your marketing e-mails are above board: Only send them to people who ask. Have different forms on your site where people can join your e-mail marketing list, and provide opt-out information on your e-mails themselves. Forcing people onto your e-mail marketing list without their permission smacks of desperation.
Lies & Distortions
The message of your e-mail—and your subject line—can also set a tone of professionalism. Then again, they can also contradict it. What matters here is that you don’t over exaggerate, embellish, or outright lie about your company—especially in ways that will be plainly obvious to your readers.
Obviously you want to convey value, but you don’t want to be audacious. Don’t make promises you can’t keep. Don’t suggest that you have the cure for cancer or a solution to world hunger. Keep it value-focused and positive, but also earthbound.
Finally: Remember that professional communiqués always have action steps. Your marketing e-mails are not exempt from this. Your e-mails shouldn’t have an “FYI” spirit to them, but rather they should come with clear calls to action. This, you should always tell your readers, is what you do next!
The Grammar Chic, Inc. team stands ready to assist you with any of these e-mail marketing tweaks. In fact, we offer everything from content creation to full campaign management. Learn more: Contact us at 803-831-7444, or www.grammarchic.net.