Category Archives: Brand Management

Getting Started with Integrated Marketing

There is no shortage of digital marketing tools you can use to build your brand—but which ones are most effective? And how do you use them well? These are the questions that integrated digital marketing concerns itself with. Essentially, integrated marketing is about not putting all your eggs in one basket; rather than spend all your marketing dollars on SEO, an integrated marketing approach might pull together SEO, content marketing, PPC, and more.

The key to integrated marketing is harmony. You want each arm of your marketing endeavor to be working toward the same goal. In other words, your content marketing should complement your SEO, and your SEO should in turn work in tandem with your PPC. Everything should be oriented toward the same goal.

Pulling these disparate digital marketing threads together may seem daunting. For business owners looking to get started with an integrated approach, these general tips and strategies may be useful.

Getting Started with Integrated Digital Marketing

Start by Identifying Your Target Audience

Your integrated marketing approach needs to speak to a particular user demographic—to the people you’re trying to reach, to convert into customers. Before you do anything else, identify that audience. Consider crafting buyer personas to spell out their interests, values, and pain points. Make sure that, throughout your marketing endeavors, you know exactly who you are talking to.

Choose the Right Marketing Channels

An integrated approach does not require you to use every single marketing channel that’s out there; your budget may leave room for just two social networks, for example, so be prudent about picking which two you’ll use. This is where a data-driven approach becomes invaluable; if you have metrics from past marketing campaigns, you can use them to determine which channels get the best results with your target audience.

Know Your Message

What are you trying to accomplish through your integrated marketing strategy? How will you define success? And what message are you going to tell in order to achieve that goal? These are the questions you need to address as you put together marketing content. Ensure that your messaging is consistent across each channel.

Be Cohesive

It’s not just your message that needs to be consistent across all platforms, but also your visual style, the kind of verbiage you use, and more. Think ahead about color schemes, font choices, logos, graphic design decision, and the kinds of buzzwords and phrases you use to promote your brand.

Make Content Creation a Priority

Content feeds all your other marketing endeavors. It provides you with SEO value, with social media fodder, and more. Creating original content—whether landing pages or blogs—should be a central activity in your integrated marketing strategy.

Track Everything

It’s often said that marketing without data is akin to flying blind. Don’t fly blind through your integrated marketing endeavors, but rather set up tracking and analytics for everything. You can really never have too much information.

Review and Revise as Needed

Using the data you collect, determine what’s working and what’s not. Test new ideas, and see how they work. Make tweaks and adjustments as needed, always relying on that information you’ve gathered along the way.

Take a Big Leap Forward with Integrated Marketing

You’re not going to be able to launch an integrated marketing campaign over night, but you can start making your plans and laying your foundation. These tips should help. Start thinking about your goals, your audience, and how you can move your brand forward, using all the digital marketing tools at your disposal.

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What to Ask Your Web Content Writing Company

The written content you include on your company website is of paramount importance. After all, most new or potential customers will head straight to your website to learn more about what your company does. The content they find there will establish their first impression of your brand. It’s in your best interest to provide content that is well-written, easy to follow, substantive, and informative; ideally, it should instill trust while also encouraging the reader to pick up the phone and call you for more information, or even to buy a product from you straight away.

That’s a tall order, which is why a lot of business owners outsource their Web content writing services to an outside firm—like Grammar Chic. This is the best way to tell the story of your company in a way that is compelling, and persuades the user of the value you can offer.

Evaluating a Web Content Writing Company

As you meet with a Web content writing company for the first time, it is important to establish clear lines of communication; in particular, we recommend asking a few key questions, to ensure that you understand the process and that you are truly comfortable with the company you’re meeting with.

Here are a few of the key questions you should ask:

What’s your experience in Web content writing? Learn more about the track record of the company you’re working with. Inquire about how long they’ve been writing websites, and ask to see examples of their past work.

How will you capture my voice? You may not be the one writing the content, but your voice should still come through. Ask the writer how this will be achieved.

What’s your research process? The content writers will need to gain an understanding of your company and of your industry, through interviews, independent research, or some combination of the two. Make sure you get a good sense of what this process entails.

What do you expect from me? Your Web content writer may need you to furnish some information, and it’s important that you do so as promptly as possible.

What are the SEO considerations being made with this site? Your Web content writing company may not be an SEO firm per se, and that’s fine—but hopefully there will be some attention paid to the best practices for search engine optimization. You might especially ask about keyword inclusion, meta descriptions, and meta tags.

Will there be calls to action on the website? The answer should be yes!

How will the page be formatted? Ask about section subheadings and bulleted lists, and be sure to voice any of your own preferences.

What about revisions/rewriting? Even a great Web content writer may miss a few things on the first pass. This is usually a process, and it’s good to clarify whether revisions and rewriting are included in the company’s services.

Ask Your Questions Today

Get your questions asked and answered by the Web content writing team at Grammar Chic. Contact us today to set up a consultation: 803-831-7444, or www.grammarchic.net.

 

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5 Personal Branding Tips for Freelancers

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There are certain agreed-upon resume standards that apply to almost all 9-to-5 jobseekers—but when you’re a freelancer, some of those rules go out the window, and you’re forced to make some critical decisions about how best to present your different skills to potential clients.

The basic principle is the same: You want to develop a strong personal brand, and to posit yourself as someone who can deliver tremendous value and ultimately achieve the desired results. The question is, how do you accomplish that when your career has consisted more of freelance positions than of regular, salaried employment?

The Grammar Chic resume team can provide guidance to any freelancer looking to craft a strong personal brand. We invite you to call us any time. In the meanwhile, here are a few tips to help you with your branding endeavors.

How Freelancers Can Develop Strong Personal Brands

Rethink Your Resume Structure

Generally speaking, we recommend a chronological format for resumes—but when you’re a freelancer, what you want to emphasize is your array of skills. Sometimes, a more thematically-arranged and functional resume, one designed to show what you can do rather than to mark your career progression, might make more sense.

Include a Strong Executive Summary

It’s critical to have a clear summary of your skills and the value you can bring to an employer—something of an elevator pitch for your personal brand. This should be at the top of your resume!

Make Sure You Have a Portfolio

If at all possible, provide potential employers with a way to see your work. An online portfolio can be a tremendous asset, and if you have one, we recommend linking to it on your resume as well as your LinkedIn profile.

Establish Thought Leadership

Prove that you really know your industry well. Start a blog, or at the very least publish content on social media sites, including LinkedIn. Show any potential employer that you are truly committed to your vertical or niche.

Use LinkedIn to Get Recommendations

The biggest obstacle you’ll face as a freelancer is that employers simply aren’t sure whether they can trust you—so give them every reason to feel confident in your abilities. Work hard to accumulate recommendations, especially on LinkedIn. Be persistent in asking all your colleagues and former clients/employers to leave you a glowing notice.

Get Help with Your Personal Branding

All jobseekers need to brand themselves, but it’s especially challenging when you work as a freelancer. Grammar Chic can help you hone your resume and optimize your LinkedIn profile. Contact us today to get started: www.grammarchic.net, or 803-831-7444.

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Not All Keywords Are Created Equal

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Since the earliest days of search engine optimization, there has always been some disagreement with regard to keywords. To this day, many small business owners, zealous to optimize their company websites as best they can, wonder about the best keywording principles: How many keywords should they use? What should those keywords be? Where should keywords be placed?

A key concept in any SEO endeavor is keyword research. Google AdWords provides a keyword research tool that’s invaluable, even if you’re not necessarily using it for PPC purposes. You can do research using this tool that informs all your on-site keyword efforts—showing you the best, most valuable and competitive words to use in your Web content, on your blog, and so on.

Branded vs. Non-branded Keywords

As you dip into keyword research, it’s important to understand that there are different types of keywords out there. One of the first distinctions you’ll want to make is the one about branded versus non-branded keywords.

Let’s start with branded keywords—the ones that are connected to your specific brand. Some examples of branded keywords include:

  • Your website name;
  • Your company name, if different from your website name;
  • Misspellings of your website name; for example, you have to prepare for the possibility that some people might search for Grammar Chick instead of Grammar Chic; and
  • Branded products—like Big Mac, iPhone, etc.

Often, branded keywords are the ones that prove to be the highest converting. That’s what makes it so important to optimize for these terms; they represent your best chance at turning traffic into paying customers. Additionally, it’s important for brand management. You wouldn’t want your competitor to outrank you for your own company name, would you? And can you imagine what Microsoft would do if they actually ranked better than Apple for the term iPhone? It certainly wouldn’t be good for Apple!

As for non-branded keywords, those are the ones that don’t fit into the categories above. These don’t convert as consistently, but are vital in reflecting the way people really search for information. A lot of people are going to Google for writing company rather than Grammar Chic because they simply don’t know that Grammar Chic exists; optimizing for non-branded keywords is important for reaching those users.

Informational vs. Transactional Keywords

These two broad categories of keywords can be further broken down into additional types—specifically, informational and transactional keywords.

  • Informational keywords are upper funnel keywords that attract users and creates awareness. You optimize these keywords with goal of wanting to increase new users and traffic.
  • Transactional ones, meanwhile, are the lower funnel and money-oriented keywords that are more likely to turn into a transaction of a lead, depending on website’s goal.

These types of keywords function differently, and you may want to emphasize one type over the other simply depending on the type of content you’re writing (that is, where in the sales funnel you’re trying to reach people). As you seek to determine whether a keyword falls under the informational or transactional heading, I recommend asking the following three questions:

  1. Use AdWords to see the kind of traffic and the kind of conversions associated with each keyword. A high-converting keyword is more likely to be transactional; a keyword with lots of traffic but not many conversions is probably informational.
  2. If you are not running AdWords or you don’t have sufficient data, look at Google’s keyword planner and find out the cost per click for each keyword (it’ll be abbreviated CPC) as well as the competition. If the CPC and competition are high, then that is more likely to be a transactional keyword because marketers often don’t spend a ton of money on informational ones.
  3. Finally, you can always just copy and paste each keyword into Google to see what Google returns. For example, if you type in “how to get an oil change,” most of the search results are blogs and articles, which are informational. But if you search for “where to get an oil change” then the results will change and show nearby mechanic shops, Yelp results, etc.—businesses where you’d make a transaction.

Know Your Keywords

No matter what marketing activity you’re engaged in, it’s important to know which keywords you’re dealing with. That all starts with research—and if you need a hand with any of the heavy lifting, don’t hesitate to contact the digital marketing experts at Digital Advertiser.

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Big Changes to Google’s Star Systems (And What They Mean for You)

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Here’s a hypothetical for you: Say you’re looking to purchase a new product of some kind, but you don’t really know much about it, or where to get it. You need to gather some information. You need to do some research. So where do you head? The answer, of course, is Google. That’s where consumers do their research these days—and it’s where they make most of their decisions about which products to buy and which local businesses to visit.

One way in which consumers make their purchasing decisions is to consult with Google’s star system. If you see a local company with a one-star rating, you’d probably think twice before giving them your business, right? You’d at least look around for competitors. And on the flipside, if a business has a five-star Google score, you’d feel a lot more confident shopping there.

The implication for businesses is that Google star ratings matter—they matter for your bottom line. That’s why, when Google makes changes to its star system, small business owners need to sit up and take notice.

What’s Changed with Google’s Star System?

As it happens, Google has made changes to its star rating scale. Here’s the change: It used to be that Google only gave star ratings for businesses with at least five reviews. Now, Google has lowered the threshold—and some businesses are receiving Google ratings on the basis of a single review!

What this means is that, more than ever before, every single online review you get matters. A single one-star review could totally sink your Google score, especially if it’s the only review you have. Meanwhile, a single five-star review could be all it takes to send your company toward a perfect score.

How to Be Proactive About Your Google Reviews

Our advice to business owners: Don’t leave your Google stars to chance. Be proactive in getting your full five-star score! Here are some tips:

  • Make sure your Google review link is clearly displayed on your website and on social media profiles.
  • Actively ask your customers to leave you their feedback. Include a request on invoices and receipts.
  • Go as far as to send an email to all your best, most loyal customers, and simply explain to them how meaningful a quick review would be.
  • Sweeten the deal! Offer a $5 Starbucks gift card or a promo code to people who take the time to leave you a review.
  • Include your Google review link on your email signature.

There are a lot of strategies that can get results, and we’d love to help you execute a good one. Contact Grammar Chic today to learn more! Reach out to our team at www.grammarchic.net or 803-831-7444.

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5 Ways to Improve Your Website’s Internal Linking

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Internal linking is one of the backbones of search engine optimization. It’s one of the things that separates a mediocre website from a truly stellar one. Providing links that connect the different pages of your website is a small and simple thing you can do that could yield big results.

Internal linking is significant for a number of reasons. One is that it makes it easier for Google search bots to crawl your pace. Another, just as important reason is that it makes it easier for your customers to find the information they want. Internal links keep people on your page, which reduces your bounce rate, and they can also boost the SEO value of the pages you’re linking.

The bottom line? Spending some time on an internal linking strategy is certainly prudent, and can certainly pay off. The question is, what can you do to get internal linking right?

Here are five tricks of the trade.

Link to Content-Heavy Pages

Let’s say you write a 1,000-word blog post. You definitely want to insert a couple of internal links, but you don’t want to waste them on parts of your website that are low on content value—like a generic “Contact Us” page.

Think about it this way: The pages you link to should be resources for your reader, providing them with additional information that enhances their experience. As such, it’s best to link to pages that provide further details or delve into related topics… pages that actually provide enriching, value-adding content, not just boilerplate.

Use Descriptive Anchor Text

The anchor text refers to the actual words on the page that you make into a hyperlink—and choosing the right anchor text can add real value to those links. That’s why you never want to link to bland, boring, or valueless text like click here.

Consider this: You want to provide a link to a recent blog post about the best Instagram strategies. You can make the words blog post into your anchor text, or the words best Instagram strategies. Which of these do you think offers more link value? The more descriptive option is always going to be the better one. Be wise in including good, colorful anchor text with every link.

Include a Couple of Internal Links on Every Page

How many internal links should you feature in each post, or on each page? There’s no hard and fast rule here, and different SEOs will tell you different things, but we’d recommend at least a couple. Remember that each link boosts the “freshness value” of the page you’re linking to, so you might as well take advantage of each opportunity.

Be Logical with Your Links

With that said, we also recommend being wise: You don’t want to appear like you’re spamming your reader, or bombarding your website users with links. Make sure the links you include are relevant. For example, a Grammar Chic blog post about Facebook ads probably shouldn’t link to a separate post about resume writing. That’s just not a logical connection.

Update Your Links Often

Remember that broken links decrease your site usability and its SEO value. Meanwhile, when you write a really good piece of new content, you may want to include links to it from older, relevant posts. Routine link audits and updates are essential.

Of course, linking is an integral part of your broader content marketing strategy—and that’s something the Grammar Chic team can help you put into place. Learn more by calling us today for a free consultation. Reach Grammar Chic’s content marketing team at 803-831-7444, or www.grammarchic.net.

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7 Content Marketing Mistakes You Can’t Afford to Make in 2017

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Many of us are still in the leaf-turning phase of the new year, eager to identify and implement key areas for personal and professional change. Perhaps some of your own resolutions include improvements to your company’s content marketing endeavors. And if not—well, maybe they should.

There is never a bad time to revise your content marketing mechanisms—to be more strategic about consumer outreach, relationship-building, and thought leadership. Getting more serious about content marketing can yield many benefits, and the good news is, making constructive content marketing resolutions doesn’t have to be anything too nebulous or complex: It can be as simple as learning from yesterday’s mistakes.

With that in mind, we’ve got some suggestions for you: Some content marketing mistakes we’ve seen before, and ones we encourage you to learn from as you move forward toward bigger and better content endeavors.

Mistake #1: Blogging Inconsistently

Anyone can resolve to start a blog. Even writing that first post can seem pretty easy. Maintaining robust and regular blog content, though, is another matter altogether—yet it requires consistency for you to keep your audience engaged, increase our search engine exposure, and develop your brand’s authority.

Mistake #2: Making Grade-School Grammar Mistakes

Be honest: Have you ever posted a company blog that interchanges your with you’re, or that mixes up their and there? These aren’t just little errors. They make your business look shoddy and unprofessional. Make sure you have a skilled editor proof your content before it’s posted.

Mistake #3: Overlooking SEO Opportunities

You don’t have to be a technical whiz to fill in the meta description for your company blog post (WordPress and other content management systems will offer you a place to do this), or to include a few judicious keywords in your posts and your titles. Don’t forfeit these opportunities to tell the search engine what your content is all about.

Mistake #4: Missing Email Marketing Opportunities

Remember that when you post a really good entry to your blog, it’s something you ought to be promoting everywhere—and that includes in emails. Your email marketing list is a great place to turn when you want to get attention for a new piece of content. Spread the word, and make sure you’re conveying real value to your readers.

Mistake #5: Misusing Social Media

Your Facebook and Twitter accounts aren’t just for promoting your latest products or sales, though that’s certainly a good use for them. You should also be using them to spread meaningful, value-adding content, though—not just your company blog posts, but curated content from other industry resources, too.

Mistake #6: Poorly Formatting Your Content

Are your company blog posts difficult to read—or difficult to skim? Sub-headings, lists, and bullet points can really make life easier for your readers. If nothing else, shorter paragraphs are generally recommended.

Mistake #7: Not Offering Value Through Your Content

It ultimately comes down to what you’re writing about: You should be developing content that truly makes life better for your readers, answering their questions and posing actionable solutions to their problems. Otherwise, why would they bother?

Content development happens to be our strong suit—so if you’re looking for a hand in making big content improvements in 2017, give Grammar Chic a call at 803-831-7444, or visit us at www.grammarchic.net.

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Why Your Company Should Move Beyond Content Marketing Freelancers

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These days, there aren’t many business owners who seriously dispute the value of original, branded content. It can be proven, with graphs and charts, that YouTube videos increase brand engagement and boost website traffic; that blog posts can be invaluable for bolstering SEO; that e-books and white papers can be unparalleled tools for generating leads. The list goes on and on.

What business owners do question is how best to achieve their content goals. Some take on the tough job of content creation themselves, which is something we admire. Others choose to enlist freelancers. Certainly, the Internet is full of resources that make it easy to track down freelance writers and content creators, and in some cases this approach can work wonderfully.

There is another option that we would obviously recommend most highly, which is engaging the services of a content writing firm—like Grammar Chic, Inc. For companies that have grown past freelancers, this is the logical next step. Allow us to provide a few reasons why.

As your content needs grow, you’ll need to hit bigger volume goals. A freelancer can work well when you’re looking for a blog post each week, but what happens when you need 40 articles churned out, a full website content revamp, or something similarly ambitious? A lone freelancer won’t be able to keep up with that brisk production pace, but a full writing team, with a deep bench of content creators, will.

Freelancers may not have the breadth of experience you need. An integrated marketing campaign will require a wide range of content—not just blog posts but e-books, marketing emails, FAQ pages, how-tos, and more. Each of these content types calls for a different skillset—something you’ll find on a writing team, but not necessarily with a lone freelancer.

Proving ROI is something many freelancers will struggle with. It is inaccurate to say that content ROI cannot be proven; in fact, Grammar Chic routinely provides clients with reports and statistics that show just what kind of results our content is getting. This is a capability that freelance writers simply might not have.

Writing companies will have a wider network of resources to call on. Looking to get a blog post syndicated, or to have a press release distributed through a reputable PR newswire? Freelancers may not have these connections—but a company like Grammar Chic does.

A writing company will provide critical dependability. The worst-case scenario, content-wise, would be for a writer to quit on you in the middle of a big content push, leaving you to find and train someone new. Freelancers are much more likely to do this than a writing company is; a company like Grammar Chic puts its professional reputation on the line when it enters into a contract with a new client, and always sticks to the promises made.

There are some other key distinctions we could name, too—and we’d love to talk with you about them one-on-one. Start the conversation today. Contact Grammar Chic’s deep bench of writers by calling 803-831-7444, or by visiting www.grammarchic.net.

 

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5 Trust Symbols to Add to Your Website

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Do customers trust your brand?

That’s always been an important question for businesses and sales professionals to address, but it’s taken on a new urgency in the era of digital commerce. After all, if you’re doing business primarily through your website, customers may never have a chance to look you in the eye, shake your hand, or freely question you about the nature of your products or services. This does not in any way mean that your products and services are less trustworthy, but it does mean that some customers will struggle; they will need additional reassurances.

The good news is, there are ways to offer precisely that, simply by adding trust symbols to your website. The concept of a trust symbol is pretty self-explanatory: Anything that signifies your company as reputable and reliable can qualify. The question is, what are some of the main trust symbols that can be added to a small business website?

Trust Symbols to Consider for Your Site

The answer can vary slightly from one company to the next, and your brand may not really qualify for every one of these five symbols—but it will certainly qualify for a couple of them. Adding them to your business website can make a huge difference in fostering trust-based relationships with your treasured clients.

  1. There is no better way to engender faith in your product than to put a seal up showing that you offer a money-back guarantee. Note that there are different types of guarantee you can use. An absolute guarantee promises that your product will never break. A risk-free guarantee, meanwhile, might say that if the product does break down, all your money will be refunded. This second type of guarantee can actually be better for building trust: Promising your product will never break can seem too good to be true, while offering no risk if it does break feels more genuine.
  2. Consumer testimonials. Have other people used your products or services and responded favorably? Ask them to write a quick testimonial on your behalf. Usually, a loyal and happy customer, when asked politely and authentically, will be happy to do this for you. We proudly display client testimonials on the Grammar Chic page, and believe them to be important in showing that we know our stuff.
  3. Similarly, if your business receives five-star reviews on Google or Facebook, consider having those reviews embedded or linked to from your site. Just be sure you monitor the reviews in case you get some bad ones that need addressing!
  4. Helpful content. Does the content on your site support and educate your client? Do you have product guides, FAQs, demos, and tutorial videos? All can be vital for building trust on your brand’s behalf, and allowing the customer to move forward in confidence.
  5. A strong About Us page. Finally, you can build trust on your page by ensuring you lay out the details of what your company stands for and what value it offers. Don’t underestimate how far this can go in assuaging customer fears!

With the right trust symbols added, your website can really instill buyer confidence. To learn more about these strategies, we encourage you to get in touch with Grammar Chic at 803-831-7444, or www.grammarchic.net.

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CHECKLIST: Is Your Website Working for You?

 

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Your company website is much more than an online placeholder—much more than the Google equivalent of a Yellow Pages listing. Ideally, your business website is the hardest-working member of your sales team, a brand ambassador that’s tireless in its effort to draw in new leads, convert them into customers, and ultimately showcase everything that’s great about your business. In a perfect world, your website keeps your e-mail inbox full of inquiries, your phone ringing off the hook.

Of course, this isn’t a perfect world, and it’s possible that you don’t exactly have a perfect website. Is it time to rewrite your website content, rethink the navigation, or even overhaul the site completely? Maybe. Before jumping to any conclusions, though, use our quick checklist to determine what you’re dealing with.

A Few Quick Questions to Ask About Your Website

Who are you trying to reach with your website? Who’s your target audience? Who are the people who benefit from your products/services? Who’s your ideal client? Who can you help? Think about the answer, and write down a simple, sentence-long statement about who you’re on a mission to serve. Use that as a guide for your website overhaul; you might even include that sentence somewhere on your home page.

Do you have a useful About page? A good About page isn’t really about you at all—not really. Nobody wants to read seven paragraphs of text about your company history. What people care about is the value you can provide. Does your About page suggest what’s in it for your customer?

Is the branding consistent? Does your website use a coherent vocabulary of colors and fonts—and are those branding choices reflected in other marketing collateral, like social media pages and brochures?

Do you have streamlined value propositions? Whether you have a list of individual Products, a list of Services, or something more general, you need to ensure that your website is to-the-point about how it makes your customer’s life better, how it solves problems, etc. Another way of asking this question: Does your website identify your clients’ problems, and posit your brand as the solution?

Are there strong calls to action on every page? Your site should lead customers through the sales funnel, and provide easy ways for them to engage with you.

Does your site capture leads? Are there forms on your page where customers can input their name and contact information, perhaps in exchange for an e-book or some other downloadable offer?

When was the last time your site was updated? A good website needs to be refreshed regularly with new content. When’s the last time you refurbished your page?

Use these questions to assess where your company website stands now—and perhaps start brainstorming some changes, if needed.

If you decide it’s time to rewrite the site, or simply add some new, fresh content, Grammar Chic can help. Give us a buzz at 803-831-7444, or visit www.grammarchic.net.

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