What are you even supposed to say to someone in a time of unprecedented challenge, uncertainty, and loss? It’s not a rhetorical question; it’s something all of us have struggled with in recent days, fumbling for the right words, sifting meaningful reassurances from clichés and platitudes.
The reality is that none of our words are quite sufficient for the magnitude of a global pandemic. Nevertheless, they’ve never been more essential. We need words now as much as ever as we seek to convey our empathy, our need, our solidarity, and our hope.
We need meaningful, heartfelt words for the people we love. And, businesses and brands need clear, precise language to let their customers and employees know that they, too, are doing everything they can to foster connection and weather this storm.
No doubt you’ve already been flooded with emails from companies letting you know their COVID-19 policies, changes to normal operat
ion, perhaps even ways you can pitch in and help those who are truly struggling.
And if you are a business owner who hasn’t yet found the right words or the proper tone, there is still time. A simple newsletter, email blast, or Facebook post can go a long way toward letting your audience know you’re with them in this time of crisis.
Now’s the time to speak your heart, and what’s important isn’t eloquence so much as authenticity. With that said, we can offer just a few tips on wise, clear communication in the time of coronavirus.
Communicating Amidst Coronavirus
- The most important thing is just showing that you care. If ever there was a time to just reach out to your customers and employees, without any underlying agenda, just to tell them you’re around and you’re feeling the confusion, too… well, now is that time.
- Be proactive in articulating key information. Don’t leave your customers to guess about suspensions of your normal services, or abbreviations to your hours of operation. Keep in contact and let people know how your company is handling the coronavirus. Be proactive in communicating any changes as they arise.
- Consider some options for sacrificial service. What can your company do to make your clients’ lives just a little easier? Whether it’s free shipping or flexible pricing, every gesture is welcome. Note, these gestures might also make it easier for your customers to support you and your business.
- Inspire action. Something else you can do with your business communications: Provide links or suggestions for ways your clients can help those in need. Send out information about charities or causes that are making a positive impact during this scary season.
- Audit your current content calendar. If you have any scheduled blog posts or tweets that might come across as glib or insensitive, now might be the time to pull them and hold them for better days.
And in all seriousness: We truly do believe better days are coming. Until then, the Grammar Chic team sends our encouragement and solidarity to all of you. Hang in there. Stay healthy. Take care of each other. And stay in touch.