Tag Archives: business blogging

5 Ways to Turn Website Visitors into Subscribers

Getting 150,000 hits on your website is pretty good, right? Well, yeah, maybe—unless all 150,000 of your visitors leave the site without taking action. Then, it might turn out, all you’ve got is sound and fury—a lot of buzz, but nothing that directly improves your bottom line.

Traffic alone isn’t the most meaningful metric. What matters are conversions. Ideally, you want all your website visitors to buy a product from your business, though of course this is a lofty goal. A more reasonable one is to convert as many visitors as possible into subscribers; this, in turn, can help build brand loyalty and awareness, and ultimately lead these visitors down the sales funnel.

Okay—but then, how do you turn your website into a subscription hub? How do you coax as many visitors as possible into joining your inner circle? Here are five methods we’ve found to be highly effective.

How to Convert Website Visitors into Subscribers

Provide valuable content that matches user intent. What are search engine users really looking for—and how can your website provide them with relevant solutions? Those are the questions you have to ask as you develop your website content. If you’re a plumber, you can assume that search engine users are probably looking for authoritative answers to all their plumbing needs. If you’re an attorney, your users may want to know when, where, and why to engage your services. Your content should always convey valuable solutions, and provide the information search engine users are after.

Create fresh content regularly. If your website blog hasn’t been updated in a year, and if the top entry in your Company News section dates to 2011, then it may be hard for your visitors to imagine why they’d want to subscribe. You’ve got to show them that by taking the time to subscribe, they will receive meaningful updates on a regular basis.

Fill your website with diverse content. The goal here is to write content that appeals to as many different people as possible—that is, blog readers, video watchers, e-book downloaders, and so on. Be robust and varied in creating value-adding, solutions-focused content.

Include strong calls to action. If you want people to subscribe to your list, you’ve got to ask them to, and provide them with an easy lead-capturing form. Do so on every page of your website, if subscriptions are your goal.

Analyze your results. In marketing, analytics are everything. Make sure you track the results of your content, and pay attention to what works and doesn’t work in terms of subscriptions.

Does Your Website Convert?

The bottom line: Your website shouldn’t just be an online placeholder. It should be a conversion machine—and in many cases, that means a subscription generator. If you’re not seeing those results, reach out to our team for a consultation. Contact Grammar Chic at www.grammarchic.net, or 803-831-7444.

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Filed under Blog Writing, Brand Management, Business Writing, Content Marketing, Web Content

5 Things to Do When Your Business Gets a Bad Review

No small business owner likes to see negative reviews pop up. Criticisms posted to Facebook, Google, or Yelp can sting. They can feel personal. What’s more, they can damage your business’ online reputation—causing potential customers to think twice about giving you their hard-earned money.

Still, negative reviews happen, despite your best efforts to make every customer happy. When you see a bad review, don’t panic. Instead, follow these five basic rules.

What to Do When You Get a Negative Review

First, acknowledge it. Ignoring online reviews doesn’t do any good. It might just encourage the reviewer to troll you even harder. Plus, other customers who see the review may wonder why you haven’t taken the time to help the customer with the complaint. The bottom line: Unaddressed reviews look bad.

Keep calm. If it looks bad to leave negative reviews unanswered, it looks even worse to fly off the handle and respond to a customer in rage. No matter how unreasonable you think the customer is being, remember: People are watching. They want to see how you respond. Take some time to cool off, and don’t reply until you’re able to do so without any anger or hostility.

Offer a solution. A negative review presents you with an opportunity to show real customer service skills—and if you can do so effectively, it might end up enhancing, rather than detracting from, your brand. Try to think of some ways to make things right with the customer who’s complaining. Go above and beyond, because again—people are watching!

Flip the script. Negative reviews also provide a great chance for you to reiterate what makes your company great. Saying something like “We’ve been in business for 10 years, and maintain 99 percent satisfaction scores from our clients” can be a great way to emphasize that your reputation is for excellence, and that you’re committed to impressing your clientele.

Ask to take the conversation offline. Arrange to speak with the customer privately, over email or phone, to make things right—rather than airing your dirty laundry for all the world to see. If you can turn that unhappy customer into a happy one, you might even ask for them to revise their review accordingly.

Now, there’s just no pleasing some customers—so if you follow these tips and still can’t get through to them, don’t beat yourself up about it. Just focus on providing great service to your other customers, and hopefully winning some positive reviews to offset the bad ones.

Need additional tips for responding to online feedback? We’d love to offer our advice. Reach out to Grammar Chic, Inc. at www.grammarchic.net, or 803-831-7444.

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Filed under Content Marketing, Social Media, Web Content

How Your Blog Can Sell Without Selling

Content marketing is sometimes described as the art of selling without selling. That is, content marketing is meant to facilitate conversions in a way that is decidedly non-salesy; the focus is always supposed to be on providing real value (not hard sales pitches) to the consumer, but doing so in a way that ultimately helps your bottom line.

This is not an easy balance to strike. Take your company blog, for instance. You can probably understand why it’s not a good idea to make each post a straightforward advertisement for one of your products or services: Simply put, it wouldn’t be very engaging, and not many people would read it. On the flipside, if you write blog posts without ever even mentioning your products and services, you may fear that the blog won’t have any practical effect on your sales.

So how can you write company blog posts that sell without coming across as too confrontational, too over-the-top, or too aggressive? We have some tips for you.

Write Blogs That Sell (Without Being Salesy)

Always focus on your audience. The guiding question of each post should be, “What’s in it for my audience?” Write to provide value not just to your brand but to your readers. Make sure your topics and your takeaway points are relevant to the people you’re targeting with your blog.

Give away valuable information. In keeping with the point above, make your blog a place where you give away expertise that your customers can use. Don’t hesitate to give away your “secret weapons” and your tried-and-true practices. This is how you build trust in your own expertise—by being confident enough to give it away.

Don’t write about yourself. Your posts don’t actually need to be about your brand. In fact, to keep them relevant to your readers, it’s probably smarter to write about your industry more broadly, or about the way your trade/profession brings value to consumers.

Don’t mention your brand in every sentence. Your blog can absolutely mention your company name—in fact, we recommend it—but a couple of mentions is probably fine, perhaps in the call to action at the article’s end. Too many mentions of your brand will definitely cause the post to read as “salesy.”

Maintain a conversational tone. Read your blog post out loud, and simply ask yourself: Does it sound like something you’d say in real life? If not, you may want to modify it a bit so that it’s less formal.

Include a CTA. By writing blog posts that earn credibility through giving away free and valuable information, you create the opportunity to end your post with a strong sales pitch—just a sentence or two inviting your reader to contact you for further value.

We Can Help

Writing blogs that are credible, value-adding, and effective is a big part of what we do here at Grammar Chic, Inc. We’d love to handle blogging for your brand. Reach out to us today to learn more: www.grammarchic.net, or 803-831-7444.

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Filed under Blog Writing, Content Marketing, Content Writing, Social Media, Writing

Why Should You Improve Your Meta Descriptions? Because Google Says So.

Here’s a lesson from SEO 101: When Google makes announcements or recommendations, it’s always best to listen. Believe it or not, Google tries to help Web developers, marketers, and small business owners thrive in their SEO efforts, and that includes all aspects, ranging from site layout to meta descriptions.

Meta descriptions just happen to be the subject of the latest Google proclamation. In a recent announcement, Google indicated some changes to how they generate meta data—and also offers some advice for writing meta descriptions that get results.

What is a Meta Description?

Before we get into that, here’s a quick reminder: The meta description is the text you see accompanying each listing on the Google search engine results page (SERP). When you conduct a search, Google will provide you with a list of links, and under each link you’ll see some brief text that explains what the site is about. That’s Google’s way of helping users determine which of those links are most relevant to their interests.

Having a good meta description is important—but you don’t have to take our word for it. Here’s what Google says in its latest announcement: “Good meta descriptions are short blurbs that describe accurately the content of the page. They are like a pitch that convince the user that the page is exactly what they’re looking for.”

Short version: You want Google to display a really compelling meta description for your site—one that will convince people to click the link and read your content.

How Google Determines the Meta Description

So how does Google generate meta descriptions? According to the new announcement, Google’s algorithms will first scan the site itself and try to extract content that fits the search query—in other words, seeking something relevant to whatever search terms the user entered.

If Google’s bots cannot find a good passage to extract, though, they will display the meta description you wrote yourself. Of course, it’s vital to make sure that you’ve got some good, engaging text for Google to use. Google has helpfully shared some pointers on how to make your meta descriptions compelling.

What Not to Do with Your Meta Descriptions

Specifically, Google notes that meta descriptions fail for a few different reasons. One reason is that there simply isn’t one; when you forget to manually write a meta description, you’re sacrificing a key SEO opportunity.

Other common errors include using the same meta description for every page of your site; writing meta descriptions that are off-topic; or making meta descriptions that are spammy rather than informative.

One more thing: Word count. Technically, there’s no limit on your meta description, as Google will display as many characters as will fit on the device in question. Our rule of thumb is 150 characters or so, which will generally prevent your meta description from being cut off due to screen limitations.

Need Help with Your Meta Descriptions?

There is both art and science to writing good meta descriptions, and Grammar Chic, Inc. can help you strike the right balance—all while complying with Google’s directives. Let’s talk about meta descriptions, and any other content writing needs you may have. Connect with us at www.grammarchic.net, or 803-831-7444.

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Filed under Business Writing, Content Marketing, Content Writing

Why Content Marketing is Perfect for Brand New Companies

Launching a new company is always a little daunting—and one of the greatest challenges of all is building a name and a reputation. A well-established brand like Coca Cola can fall back on decades of associations and general consumer familiarity; when you have a startup that nobody’s ever heard of, though, generating buzz can feel like an uphill climb.

One of the best ways to stake out a name for your company is to invest in content marketing. Indeed, we’d say that content marketing is uniquely helpful for brand new businesses—and we’ll tell you why.

Content Marketing Makes You Credible

Why should consumers trust you with their hard-earned money—especially when you don’t have much of a track record to fall back on? To cut through their distrust and cynicism, it’s vital that you prove yourself to be reputable and authoritative.

Content marketing can help you do that. You can display real thought leadership, and offer invaluable insight and advice. You can prove that you know what you’re talking about through helpful blog posts, how-to videos, etc.

The secret here? You have to give away content that’s actionable and valuable. That’s the only way buyers will know that they can trust you to truly help them.

Content Marketing Drives Traffic

The website of a brand-new, not-yet-established business offers limited interest to the average consumer. Social media posts and blog entries that speak more immediately to consumer needs, though—those things can grab attention. And in doing so, they can also send people to your website.

Content marketing is the gateway. It’s what gets people through the door. But once they’re in, you can use compelling calls to action to point them to your website, where you can lead them down the sales funnel. As a subset of that, you can always use content marketing to grow your contact list; for instance, by asking for a name and email address in exchange for a really compelling white paper or downloadable PDF.

Content Marketing Can Clarify Your Value Proposition

The bottom line, really, is that consumers may have a hard time wrapping their head around what, exactly, your new business offers—or what’s in it for them. Content marketing can be your vessel for identifying problems and pointing to your company as the solution. And by showcasing your know-how in a non-salesy way, you can ultimately help consumers feel more comfortable doing business with you, providing them a better sense of how you can deliver value—and how they can benefit.

If you’re starting a new business, you can use content marketing to get a head start on your branding—and we’d like to help. Have a conversation with the Grammar Chic content marketing team today: Reach out at 803-831-7444, or www.grammarchic.net.

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Filed under Business Writing, Content Marketing, Content Writing, Social Media

5 Rules to Improve Your Email Marketing

Tired of sending emails to your subscriber list and getting nothing in return? There are some simple steps you can take to transform your email marketing campaign into a powerful, results-getting arm of your broader content marketing strategy. In this post, we’re going to break it down for you, with some foolproof tips and strategies.

Rule #1: You MUST Write Compelling Subject Lines

You’ve got a short window of time in which to make a strong first impression and to persuade your recipient to actually open and read your email. Your email subject line is where you do that, so it’s got to pop. Put some time into this. Force yourself to keep it to seven words or less. Convey value in your subject line. And make it sound personal, without including a specific recipient name. You’ll also want to keep playing around with new subject lines, A/B testing them and finding what works and what doesn’t work for your audience.

Rule #2: You MUST Segment Your Email List

Your emails need to convey value that is specific to each recipient—and while you can’t afford to write a personal email to everyone on your list, you can at least break down your list into some sub-groupings. Here at Grammar Chic, we have clients who come to us for marketing and clients who come to us for resume services, and it wouldn’t make much sense to send marketing-related emails to resume clients. That’s where segmentation becomes invaluable.

Rule #3: Your Emails MUST Offer Value

What’s in it for me? That’s what your recipients will be asking as they read your email. They need to walk away from it with something of value, whether that means news on an upcoming product, a discount, a promotion, or an actionable tip. Make sure your emails have substance. Make sure they convey value.

Rule #4: Your Email Campaign MUST Have a Clear Goal

To tell whether or not your email marketing is succeeding, you’ll need to define success. Are you looking to get phone calls? Website traffic? Buys for a specific product or service? Your email marketing objective will impact your metrics as well as your actual CTA.

Rule #5: Your Emails MUST Be Brief

Nobody has time to read a 500-word email. Get to the point. Be light and engaging. And be fun to read. Really, those are invaluable traits for any successful marketing email.

Transform Your Email Marketing

These rules will help you turn your email marketing list into a true asset. To really take things to the next level, we’d invite you to consult with our writers and email marketing pros. We can help you craft email messages that get results.

Learn more by reaching out to Grammar Chic, Inc. today, either at 803-831-7444 or www.grammarchic.net.

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Filed under Brand Management, Business Writing, Email Writing

3 Reasons Your Email Marketing Doesn’t Work

Email is an incredible and still-undervalued marketing tool—one that allows you to reach out to both past and potential clients directly with a personalized message and a tailored value proposition. It’s something we use for our own marketing here at Grammar Chic, Inc., and it’s something we recommend for our clients.

Sometimes, though, the best intentions for an email marketing campaign fall short, and emails are sent out without any kind of response coming back. Sometimes, email marketing just plain doesn’t work—and when that happens, it’s important to ask yourself why.

There are a number of possible reasons, but really three main ones—and today we want to look closer at each of them.

You Haven’t Segmented Your List

Email is best used in a highly targeted way, with messages being tailored to segments of your subscription list. For example, here at Grammar Chic, we have some clients for our resume writing division and other clients within our marketing wing. If we’re sending out a promotion for content marketing services, it doesn’t make as much sense to send it to the resume crew. Instead, we’d tailor it to the part of our email list that comes to us for marketing expertise.

Make sure you work with your email list to divide it and segment it into different audiences—and that your message always mirrors the people you’re sending it to.

Your Headline Doesn’t Grab Attention

This is always the struggle with email marketing: How do you grab attention and make your email stand out within busy inboxes? The headline is everything—your best and only chance at a strong first impression.

Some basic tips for writing good email headlines:

  • Keep it brief—seven words or less!
  • Avoid words that will run you afoul of spam filters—Sale, Free, 50% Off, etc.
  • Be clear about your value proposition; how will the reader benefit from reading your email?

You’re Not Clear in Your Value Proposition

And that brings us to the final point: Some emails don’t work because they just don’t have much to say. Everything from your headline to your body text to your call to action should spell out the value you’re offering to readers—the “what’s in it for me” of reading your message and responding to your CTA at the bottom. If your value offer is unclear, readers just won’t know what to do with your message.

These are all potentially fatal blows to your email marketing campaign, but the good news is that all of them can be corrected. The first step is to meet with the email marketing strategists at Grammar Chic, Inc. Contact us about a consultation today, either at www.grammarchic.net or 803-831-7444.

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Filed under Blog Writing, Business Writing, Content Marketing, Email Writing, Social Media